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Category: ITIL

Does ITIL Training Still Hold Value?

May 17, 2023 Ryan Ogilvie 1 Comment

The IT industry is evolving at an unprecedented pace, and professionals in the field are continuously adapting to new technologies,…

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Posted in: ITIL Filed under: ITIL, ITSM

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie

More than ever we have the ability to collect all forms of data. The question that you have to ask…

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Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

Peeling Back the Reporting Onion

March 17, 2014 Ryan Ogilvie 1 Comment

There is a question that gets asked over and over again. “With so much information available, what should I report…

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Posted in: ITIL, ITSM, Service Management, Service Management Reporting

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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