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Tag: goals

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie

More than ever we have the ability to collect all forms of data. The question that you have to ask…

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Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

My Take on New Year’s Strategy

January 16, 2017 Ryan Ogilvie

  New Year’s resolutions are an almost required part of transitioning into a new year. It’s a time when we…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, goals, ITSM

Goal Setting and New Year’s Resolutions – 6 of one Half Dozen of the other

January 5, 2015 Ryan Ogilvie

It’s that time of the year again where we feel obligated to create New Year’s resolutions which we may or…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, goals, ITSM, Service Management

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