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Category: ITIL

Does ITIL Training Still Hold Value?

May 17, 2023 Ryan Ogilvie

The IT industry is evolving at an unprecedented pace, and professionals in the field are continuously adapting to new technologies,…

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Posted in: ITIL Filed under: ITIL, ITSM

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie

More than ever we have the ability to collect all forms of data. The question that you have to ask…

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Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

Peeling Back the Reporting Onion

March 17, 2014 Ryan Ogilvie 1 Comment

There is a question that gets asked over and over again. “With so much information available, what should I report…

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Posted in: ITIL, ITSM, Service Management, Service Management Reporting

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