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Category: Service Management Reporting

Peeling Back the Reporting Onion

March 17, 2014 Ryan Ogilvie 1 Comment

There is a question that gets asked over and over again. “With so much information available, what should I report…

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Posted in: ITIL, ITSM, Service Management, Service Management Reporting

Reporting on Service Management Metrics – “You can’t handle the truth!”

March 12, 2013 Ryan Ogilvie

Recently a colleague of mine was (who shall remain anonymous) called me up and wanted to ‘pick my brain’ on…

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Posted in: Service Management Reporting Filed under: ITIL, ITSM, Metrics, Reporting

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