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Category: ITSM

What the Backwards Law Teaches Us About ITSM

March 1, 2026 Ryan Ogilvie

I recently finished reading Mark Manson’s book The Subtle Art of Not Giving a F*ck. Aside from the great insights…

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Posted in: ITSM Filed under: continual service improvement, ITIL, ITSM, Service Management

Unlocking Business Value through Optimized ITSM Practices

May 12, 2025 Ryan Ogilvie

Organizations across industries heavily rely on IT services to drive their operations, deliver superior customer experiences, and gain a competitive…

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Posted in: ITSM Filed under: Improvement, ITSM, Service Management

Why IT Leaders Should Embrace “Shift-Left” Support

April 25, 2025 Ryan Ogilvie

IT leaders are constantly challenged to deliver more value with fewer resources all without compromising service quality. One strategy that…

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Posted in: ITSM Filed under: IT Support, ITSM, Shift Left

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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