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Category: ITSM

Learning from Mistakes

September 18, 2021 Ryan Ogilvie

I was recently reminded about learning from mistakes when I was watching my son draw a picture of a car.…

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Posted in: ITSM Filed under: Improvement, ITIL, ITSM, Service Management

6 Quick Improvement Tips

May 9, 2021 Ryan Ogilvie

Value, that’s what we are really after. To get there you already know that you are going to need to…

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Posted in: ITSM Filed under: Change Enablement, Change Management, continual service improvement, Improvement, Incident Management, ITIL, ITIL4, ITSM, Problem Management, Roadmap, Value

A Snippet on Reporting From My Nelson Frank Post

September 20, 2019 Ryan Ogilvie

I recently had the opportunity to write for Nelson Frank on their dedicated ServiceNow blog. Here’s a quick summary below…

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Posted in: ITSM Filed under: continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, Metrics, Reporting, Service Management

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