integratedITSM™ Essentials
Public Instructor-Led Live Online
| February 11 /12 | 1900 CDN 2 for 1 Deal |  |
| March 18 /19 | 1900 CDN | |
Private Instructor-Led Live Online
ABOUT THE COURSE
This certification provides IT professionals with the essential knowledge required to understand how integratedITSM is a key part of the holistic integrated IT service management as a quality system, as well as being crucial to ensuring IT services are provisioned and support high standards of effectiveness, availability, and reliability – and produce results.
The two-day certification is focused on two primary areas: the importance of an ‘integrated’ IT service management approach and the enabling functions, processes, and resources needed to support the operation of, as well as underpin nine essential IT service management processes.
The core IT service management processes included in the curriculum are:
- IT business relationship management
- Service level management
- IT asset management
- Configuration management
- Incident management
- Request management
- Problem management
- Change management
- Release and deployment management
Upon successful completion of the course, attendees will understand:
- A big picture view of the integratedITSM™ System and the concept of ‘systems thinking’
- How integratedITSM™ enables business value
- Business process management (BPM) and its significance to IT service management
- The meaning of ‘process management’ and the components of inputs, throughputs/activities, outputs, and metrics, as well as key integrations
- A real-world view of the 9 building blocks of every process and how to apply them to each of these specific processes: business relationship management, service level management, IT asset management, configuration management, incident management, problem management, request management, change management, and release and deployment management.
WHO THIS COURSE IS FOR
This certification is suitable for anyone working in IT or in roles that interact with IT. The knowledge gained from this certification enables recognition of international terms and concepts used by supplier organizations including ITSM software services providers. Additionally, candidates whose organizations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.
Prerequisite: None
ABOUT THE EXAM
The exam is offered through Professional Designations Corp (PDC) and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be ordered for you by Blackfriar Consulting.
- Duration: 60-minute,
- Questions: 40 question, multiple-choice exam will be scheduled and completed online
- A passing mark of 65%
Questions? Contact us today We will respond promptly!
