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Blackfriar Consulting inc

Blackfriar Consulting inc

Service Management Simplified
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Blackfriar Consulting

Service Management Simplified

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Problem Management: A Practical Roadmap

July 1, 2025 Ryan Ogilvie

For organizations without an existing Problem Management process, the path to implementation can feel unclear or overwhelming. However, by taking…

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Posted in: Problem Management Filed under: Incident Management, IT Service Management, ITIL, ITIL4, ITSM, Problem Management, Service Management

Why Start with Value Stream Mapping Before AI

June 9, 2025 Ryan Ogilvie

Artificial Intelligence has become the must-have technology for modern IT operations. But while AI promises faster resolution, predictive insights, and…

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Posted in: Artificial Intelligence

The Essential First Steps in Knowledge Management for AI Success

May 28, 2025 Ryan Ogilvie

Knowledge is not just an asset – it’s the backbone of effective Service Management. As organizations increasingly look to leverage…

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Posted in: Knowledge Management Filed under: AI, Enterprise Service Management, IT Service Management, ITSM, Knowledge Management, Service Management

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Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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