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Author: Ryan Ogilvie

Unlocking Business Value through Optimized ITSM Practices

May 24, 2023 Ryan Ogilvie Leave a comment

In today’s technology-driven world, organizations across industries heavily rely on IT services to drive their operations, deliver superior customer experiences,…

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Posted in: ITSM Filed under: Improvement, ITSM, Service Management

Does ITIL Training Still Hold Value?

May 17, 2023 Ryan Ogilvie Leave a comment

The IT industry is evolving at an unprecedented pace, and professionals in the field are continuously adapting to new technologies,…

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Posted in: ITIL Filed under: ITIL, ITSM

Learning from Mistakes

September 18, 2021 Ryan Ogilvie

I was recently reminded about learning from mistakes when I was watching my son draw a picture of a car.…

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Posted in: ITSM Filed under: Improvement, ITIL, ITSM, Service Management

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