The integratedITSM System™

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This certification is designed for IT professionals to gain an understanding of the Integrated IT Business Management™ model, which involves connecting multiple business processes into a single unified system.

The certification covers the integration of IT service management processes (ITSM) among themselves, the integration of ITSM processes with enabling practices, and the integration of the IT organization with the rest of the business. It provides an overview of the common ITSM processes that organizations use to manage their IT services and the enablers that organizations use to support their ITSM processes. Attendees will learn how these practices can help organizations achieve their business goals and the typical metrics used to measure IT performance and business results. Upon completion, candidates will receive a certificate that demonstrates their foundational knowledge and understanding of integrated IT business management.


Upon the successful completion of this one-day course, students will understand:

  • The origins and importance of systems thinking and its effect on organizations and organizational management
  • Integrated IT business management and the benefits of an integrated IT and business organization structure
  • The key concepts of leadership and the role of the integrated IT business leader
  • IT service management (ITSM) and its importance for effective integrated IT business management
  • ITSM process integration with three examples, integrated production and support, integrated change and release engineering processes, and integrated service engagement
  • The importance of key stakeholder roles in enabling integrated IT business management
  • The concepts of and need for organizational change management, Lean IT, Agile and agile development, and DevOps in an integrated IT business management organization
  • IT performance results and improvement management and how they support improved business results
  • The significance of each of the major components of the Integrated IT Business Management model


This certification is suitable for anyone working in IT or in roles that interact with IT. Additionally, candidates whose organizations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.

Prerequisite: None


The exam is offered through Professional Designations Corp (PDC) and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be ordered for you by Blackfriar Consulting.

  • Duration: 60-minute,
  • Questions: 30 question, multiple-choice exam will be scheduled and completed online
  • A passing mark of 60%



This certification course is part of Professional Designations’ new designation scheme for Integrated IT Business Management™ and is required to achieve the following designations:

  • Integrated IT Business Management Champion™
  • Integrated IT Business Management Professional™
  • Organizational Change Management Architect™
  • IT Business Relationship Management Architect™
  • Value Stream Mapping Architect™
  • IT Performance & Improvement Management Architect™




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