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Tag: Service Management

Simple Steps for Knowledge Management

January 21, 2020 Ryan Ogilvie Leave a comment

I am far from an expert on the subject of Knowledge Management, however I regularly see organizations with huge amounts…

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Posted in: Knowledge Management Filed under: ITIL, ITSM, Knowledge Management, self service, Service Desk, Service Management

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie Leave a comment

More than ever we have the ability to collect all forms of data. The question that you have to ask…

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Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

Lean Methodology at Santa’s Workshop

December 10, 2019 Ryan Ogilvie Leave a comment

Because Santa’s workshop must operate at maximum efficiency, he has employed the use of Lean methodology, or so I am…

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Posted in: Lean Filed under: continual service improvement, CSI, Improvement, ITIL4, ITSM, Lean, Process, service delivery, Service Management

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