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Tag: Service Management

Unlocking Business Value through Optimized ITSM Practices

May 24, 2023 Ryan Ogilvie

In today’s technology-driven world, organizations across industries heavily rely on IT services to drive their operations, deliver superior customer experiences,…

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Posted in: ITSM Filed under: Improvement, ITSM, Service Management

Learning from Mistakes

September 18, 2021 Ryan Ogilvie

I was recently reminded about learning from mistakes when I was watching my son draw a picture of a car.…

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Posted in: ITSM Filed under: Improvement, ITIL, ITSM, Service Management

Four Dimensions of Service Management – Information and Technology

June 21, 2021 Ryan Ogilvie

The four dimensions of service management conjures up visions of some fantastic journey to another reality. What we are really…

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Posted in: ITIL4 Filed under: ITIL, ITIL4, ITSM, Service Management

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