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Tag: Swarming

Should You Be Using Swarming as a Support Model?

January 20, 2026 Ryan Ogilvie

There’s a moment many IT leaders and practitioners recognize all too well:An incident is opened, it’s passed from the service…

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Posted in: Incident Management Filed under: Incident Management, IT Service Management, IT Support, ITIL, ITSM, service delivery, Service Management, Swarming

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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