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Tag: service delivery

Improve Support using Feedback

May 4, 2021 Ryan Ogilvie

“How well are we providing service?” is a question that we frequently may be asking ourselves as service providers. In…

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Posted in: Service Delivery Filed under: continual service improvement, DevOps, feedback, Improvement, ITIL, ITIL4, ITSM, service delivery, Service Management

How to Improve Your Service Experience

April 7, 2020 Ryan Ogilvie

At one point or another we have all had the misfortune of having to escalate an issue to a service…

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Posted in: Customer service, Service Delivery Filed under: Communication, Customer Service, ITSM, providing service, service delivery

Lean Methodology at Santa’s Workshop

December 10, 2019 Ryan Ogilvie

Because Santa’s workshop must operate at maximum efficiency, he has employed the use of Lean methodology, or so I am…

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Posted in: Lean Filed under: continual service improvement, CSI, Improvement, ITIL4, ITSM, Lean, Process, service delivery, Service Management

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