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Tag: ITIL

Does ITIL Training Still Hold Value?

May 17, 2023 Ryan Ogilvie

The IT industry is evolving at an unprecedented pace, and professionals in the field are continuously adapting to new technologies,…

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Posted in: ITIL Filed under: ITIL, ITSM

Learning from Mistakes

September 18, 2021 Ryan Ogilvie

I was recently reminded about learning from mistakes when I was watching my son draw a picture of a car.…

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Posted in: ITSM Filed under: Improvement, ITIL, ITSM, Service Management

Four Dimensions of Service Management – Information and Technology

June 21, 2021 Ryan Ogilvie

The four dimensions of service management conjures up visions of some fantastic journey to another reality. What we are really…

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Posted in: ITIL4 Filed under: ITIL, ITIL4, ITSM, Service Management

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