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Category: ITSM

The Parallel: Easter Egg Hunts and ITSM Improvement

April 17, 2025 Ryan Ogilvie

An Easter egg hunt isn’t about wandering aimlessly hoping to find candy. It’s about purposeful searching. Organizers map out where…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, ITSM Improvements

Learning from Mistakes

September 18, 2021 Ryan Ogilvie

I was recently reminded about learning from mistakes when I was watching my son draw a picture of a car.…

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Posted in: ITSM Filed under: Improvement, ITIL, ITSM, Service Management

6 Quick Improvement Tips

May 9, 2021 Ryan Ogilvie

Value, that’s what we are really after. To get there you already know that you are going to need to…

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Posted in: ITSM Filed under: Change Enablement, Change Management, continual service improvement, Improvement, Incident Management, ITIL, ITIL4, ITSM, Problem Management, Roadmap, Value

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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