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Category: ITSM

IT Disaster Recovery – Practice Makes Perfect

October 7, 2015 Ryan Ogilvie

With national fire prevention week upon us I thought I would speak to drills. Specifically those that help us practice…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, Service Management

Constraints Broken Down in Simple Terms

September 24, 2015 Ryan Ogilvie

While taking the DevOps Foundation course, through ITSM Zone , we explored the concepts of constraints. What I found most…

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Posted in: ITSM Filed under: Constraints, Service Management

Basic ITIL as Dr Seuss

June 3, 2015 Ryan Ogilvie

I recently read a post from Aprill Allen posing the challenge to wax lyrical for ITIL in Seuss-speak. Dr Seuss…

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Posted in: ITSM Filed under: ITIL, ITSM, Service Management

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