I recently had the opportunity to write for Nelson Frank on their dedicated ServiceNow blog. Here’s a quick summary below and link to the full article; I hope you enjoy!
ServiceNow Reporting: Capabilities, Best Practices and More
By Ryan Ogilvie
You’ve probably heard the mantra ‘if you can’t measure it, you can’t manage it’ a thousand times. With ServiceNow, there’s so many things you can measure that you really need to decide what matters specifically to your organization.
What happens more often than not is that organizations don’t supply specifics, so they look to IT-centric research to guide them. In doing this, they only really see the IT metrics as they apply to, well, IT. These metrics really only scratch the surface as you should be placing your focus on key performance indicators (KPIs), which line up to IT goals that ultimately support business objectives. Let’s face it, if whatever you’re doing isn’t supporting your business objectives, it really won’t matter to anyone in the long run.
Here are a couple of essential areas to think about that have worked for me in the past:
Read the full article here: https://www.nelsonfrank.com/blog/servicenow-reporting-capabilities-best-practices-and-more/