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Tag: CSI

Continual Improvement with ITIL4

May 17, 2021 Ryan Ogilvie

We are always looking to improve. That’s a big statement, and when we think about the scope of continual improvement…

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Posted in: ITIL4 Filed under: continual service improvement, CSI, ITIL, ITIL4

Make Improvements and Avoid Groundhog Day

February 3, 2020 Ryan Ogilvie

If you were to look back at how your organization has handled certain initiatives over the years it might look…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, Process

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie

More than ever we have the ability to collect all forms of data. The question that you have to ask…

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Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

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