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Category: Continual Service Improvement

Top Misconceptions About Reviewing Your Value Streams (and 3 Things You Can Do This Week to Get Started)

April 1, 2025 Ryan Ogilvie

If you’re reading this, there’s a good chance you’ve heard the term “value stream” tossed around in meetings, training sessions,…

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Posted in: Continual Service Improvement Filed under: continual service improvement, Improvement, IT improvements, ITIL, ITSM, Value, value stream mapping

Using Value Stream Mapping to Continually Improve

February 18, 2025 Ryan Ogilvie

When you and your team are busy, it’s easy to get caught up in daily operations and assume that our…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, IT improvements, ITSM, value stream mapping, VSM

Make Improvements and Avoid Groundhog Day

February 3, 2020 Ryan Ogilvie

If you were to look back at how your organization has handled certain initiatives over the years it might look…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, Process

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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