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Tag: Process Maturity

Automation Can Help… or It Can Just Make Bad Work Faster

January 3, 2026 Ryan Ogilvie

Automation has become one of the most talked-about levers in IT service management. Every tool demo promises it. Every roadmap…

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Posted in: Continual Service Improvement Filed under: AI, Automation, ITSM, Process, Process Maturity, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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