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Tag: CSI

Lean Methodology at Santa’s Workshop

December 10, 2019 Ryan Ogilvie

Because Santa’s workshop must operate at maximum efficiency, he has employed the use of Lean methodology, or so I am…

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Posted in: Lean Filed under: continual service improvement, CSI, Improvement, ITIL4, ITSM, Lean, Process, service delivery, Service Management

Using Value to Sell Improvement Initiatives

November 18, 2019 Ryan Ogilvie

In tougher economic times, many organizations will start to evaluate all the components that make up their operational model. In…

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Posted in: Continual Service Improvement Filed under: CSI, ITIL, ITSM, service delivery

Is Problem Management Failing You?

October 21, 2019 Ryan Ogilvie

Recently, while I was on the train heading home, I came upon a community post in a service management tool…

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Posted in: Problem Management Filed under: continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, Problem Management, Process, Service Management, service value system

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