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Tag: Metrics

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie

More than ever we have the ability to collect all forms of data. The question that you have to ask…

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Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

A Snippet on Reporting From My Nelson Frank Post

September 20, 2019 Ryan Ogilvie

I recently had the opportunity to write for Nelson Frank on their dedicated ServiceNow blog. Here’s a quick summary below…

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Posted in: ITSM Filed under: continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, Metrics, Reporting, Service Management

Service Management and the Three Bears

July 30, 2019 Ryan Ogilvie

Why is it that we seem to complicate reporting when it comes to service management? If we are really aligning…

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Posted in: Metrics Filed under: continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, KPI, Metrics, Reporting

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