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Tag: Metrics

You Don’t Need a Time Machine to Improve Service Delivery

August 13, 2018 Ryan Ogilvie

Hindsight is 20/20 or so the saying goes so. Applying that logic, I look at my improvement initiatives in the…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, KPI, Metrics, Reporting

Use Metrics to Optimize Service Delivery

May 9, 2018 Ryan Ogilvie

I want you to think about all the different types of organizations you worked for. Whether they were Finance, Communications,…

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Posted in: Metrics Filed under: Improvement, ITSM, Metrics, service delivery

Service Management Reporting is all about Perspective

May 27, 2014 Ryan Ogilvie

Reporting, much like anything else, has its own sense of perspective, both from an IT and business points of view. The challenge for…

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Posted in: Metrics Filed under: ITIL, ITSM, Metrics, Reporting

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