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Category: Service Management

The Real Cost of Poor Process Clarity in Service Management

September 3, 2025 Ryan Ogilvie

“Wait… how does this process work again?” If you’ve ever heard that from a colleague (or worse said it yourself),…

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Posted in: Service Management Filed under: continual service improvement, IT Service Management, ITSM, ITSM Improvements, Process, Service Management, value stream mapping

Peeling Back the Reporting Onion

March 17, 2014 Ryan Ogilvie 1 Comment

There is a question that gets asked over and over again. “With so much information available, what should I report…

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Posted in: ITIL, ITSM, Service Management, Service Management Reporting

Process Automation – Enter the Numbers and Push the Button

March 11, 2014 Ryan Ogilvie

I recently heard that a managed process was referred to as a “push button” activity. When I asked my colleague…

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Posted in: Continual Service Improvement, ITIL, ITSM, Service Management Filed under: Automation, continual service improvement, CSI, ITSM, Process, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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