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Tag: Improvement

Make Improvements and Avoid Groundhog Day

February 3, 2020 Ryan Ogilvie

If you were to look back at how your organization has handled certain initiatives over the years it might look…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, Process

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie

More than ever we have the ability to collect all forms of data. The question that you have to ask…

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Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

Lean Methodology at Santa’s Workshop

December 10, 2019 Ryan Ogilvie

Because Santa’s workshop must operate at maximum efficiency, he has employed the use of Lean methodology, or so I am…

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Posted in: Lean Filed under: continual service improvement, CSI, Improvement, ITIL4, ITSM, Lean, Process, service delivery, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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