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Tag: continual service improvement

You Don’t Need a Time Machine to Improve Service Delivery

August 13, 2018 Ryan Ogilvie

Hindsight is 20/20 or so the saying goes so. Applying that logic, I look at my improvement initiatives in the…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, KPI, Metrics, Reporting

3 Tips to DO Incident Management

July 17, 2018 Ryan Ogilvie

While sitting on a bus on the way to work, I saw a billboard that said something to the effect…

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Posted in: Incident Management Filed under: continual service improvement, CSI, Incident Management, ITIL, ITSM, service delivery, Service Management

My Take on New Year’s Strategy

January 16, 2017 Ryan Ogilvie

  New Year’s resolutions are an almost required part of transitioning into a new year. It’s a time when we…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, goals, ITSM

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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