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Tag: continual service improvement

Driving Inertia on Service Improvement Initiatives

October 29, 2018 Ryan Ogilvie

 Newtons first law of inertia states: “an object either remains at rest or continues to move at a constant velocity,…

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Posted in: Continual Service Improvement Filed under: continual service improvement, ITIL, ITSM, Service Management

Is it Always Worth Fixing?

September 18, 2018 Ryan Ogilvie

At a recent service management event I met up with a friend who is a problem manager, and as practitioners…

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Posted in: ITSM Filed under: continual service improvement, CSI, Incident Management, ITIL, ITSM, Problem Management, service delivery, Service Management

The Value of Sharing

August 20, 2018 Ryan Ogilvie

Whenever the topic of blog writing comes up, the question I get asked the most is, “Why do you do…

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Posted in: Mentoring Filed under: blogging, continual service improvement, Improvement, ITIL, ITSM, mentoring, sharing, Writing

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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