Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • About Us
  • Blog
  • Services
    • Training
      • Integrated ITSM Essentials
      • Problem Management – Root Cause Analysis
      • The integratedITSM System
      • Service Catalog Specialist
      • Value Stream Mapping
      • Agile Scrum Essentials
    • Workshops
    • Consulting
    • Coaching
  • Contact Us

Author: Ryan Ogilvie

The Value of Sharing

August 20, 2018 Ryan Ogilvie

Whenever the topic of blog writing comes up, the question I get asked the most is, “Why do you do…

Continue Reading →

Posted in: Mentoring Filed under: blogging, continual service improvement, Improvement, ITIL, ITSM, mentoring, sharing, Writing

You Don’t Need a Time Machine to Improve Service Delivery

August 13, 2018 Ryan Ogilvie

Hindsight is 20/20 or so the saying goes so. Applying that logic, I look at my improvement initiatives in the…

Continue Reading →

Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, KPI, Metrics, Reporting

Have You Sold Asset Management Yet?

August 5, 2018 Ryan Ogilvie

Businesses are always looking for ways to streamline their processes in addition to reducing overhead costs. But one area that…

Continue Reading →

Posted in: Asset management Filed under: asset management, hardware, ITAM, ITSM, SAM, Service Catalog, software

Post navigation

Page 14 of 18
← Previous 1 … 13 14 15 … 18 Next →

Categories

New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Ryan at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy