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Author: Ryan Ogilvie

Knowledge Management and the Trouble with Assumption

September 4, 2018 Ryan Ogilvie

A few weeks back I bumped into a friend of mine who is working as an application manager at a…

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Posted in: Knowledge Management Filed under: ITIL, ITSM, Knowledge Management, Service Management

The Value of Sharing

August 20, 2018 Ryan Ogilvie

Whenever the topic of blog writing comes up, the question I get asked the most is, “Why do you do…

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Posted in: Mentoring Filed under: blogging, continual service improvement, Improvement, ITIL, ITSM, mentoring, sharing, Writing

You Don’t Need a Time Machine to Improve Service Delivery

August 13, 2018 Ryan Ogilvie

Hindsight is 20/20 or so the saying goes so. Applying that logic, I look at my improvement initiatives in the…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, KPI, Metrics, Reporting

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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