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Author: Ryan Ogilvie

What gets you to go to a Conference?

September 24, 2018 Ryan Ogilvie

There are loads of industry conferences and events available every year to like-minded people in your line of work to…

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Posted in: IT Conferences Filed under: Collaboration, IT, IT Conferences, ITIL, ITSM, Learning, networking, Service Management, sharing

Is it Always Worth Fixing?

September 18, 2018 Ryan Ogilvie

At a recent service management event I met up with a friend who is a problem manager, and as practitioners…

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Posted in: ITSM Filed under: continual service improvement, CSI, Incident Management, ITIL, ITSM, Problem Management, service delivery, Service Management

Knowledge Management and the Trouble with Assumption

September 4, 2018 Ryan Ogilvie

A few weeks back I bumped into a friend of mine who is working as an application manager at a…

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Posted in: Knowledge Management Filed under: ITIL, ITSM, Knowledge Management, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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