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Tag: ITSM

The Parallel: Easter Egg Hunts and ITSM Improvement

April 17, 2025 Ryan Ogilvie

An Easter egg hunt isn’t about wandering aimlessly hoping to find candy. It’s about purposeful searching. Organizers map out where…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, ITSM Improvements

Top Misconceptions About Reviewing Your Value Streams (and 3 Things You Can Do This Week to Get Started)

April 1, 2025 Ryan Ogilvie

If you’re reading this, there’s a good chance you’ve heard the term “value stream” tossed around in meetings, training sessions,…

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Posted in: Continual Service Improvement Filed under: continual service improvement, Improvement, IT improvements, ITIL, ITSM, Value, value stream mapping

Finding the Pot of Gold: How Problem Management Leads to Service Delivery Success

March 16, 2025 Ryan Ogilvie

As St. Patrick’s Day approaches, the image of a rainbow leading to a pot of gold is a familiar and…

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Posted in: Problem Management Filed under: ITIL, ITIL4, ITSM, Problem Management, service delivery, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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