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Tag: Improvement

You Don’t Need a Time Machine to Improve Service Delivery

August 13, 2018 Ryan Ogilvie

Hindsight is 20/20 or so the saying goes so. Applying that logic, I look at my improvement initiatives in the…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, KPI, Metrics, Reporting

Use Metrics to Optimize Service Delivery

May 9, 2018 Ryan Ogilvie

I want you to think about all the different types of organizations you worked for. Whether they were Finance, Communications,…

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Posted in: Metrics Filed under: Improvement, ITSM, Metrics, service delivery

Looking at ITSM improvements through 3D Glasses

April 22, 2014 Ryan Ogilvie

Your teams have reached a point where they are performing and achieving the goals in which they were initially intended.…

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Posted in: Continual Service Improvement Filed under: continual service improvement, Improvement, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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