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Tag: Improvement

Service Management and the Three Bears

July 30, 2019 Ryan Ogilvie

Why is it that we seem to complicate reporting when it comes to service management? If we are really aligning…

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Posted in: Metrics Filed under: continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, KPI, Metrics, Reporting

The Best Improvements Start Today

July 21, 2019 Ryan Ogilvie

When I was in college a professor said something that really stuck with me, “If you can’t do something right,…

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Posted in: Continual Service Improvement Filed under: Business Relationship Management, continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, Value

The Value of Sharing

August 20, 2018 Ryan Ogilvie

Whenever the topic of blog writing comes up, the question I get asked the most is, “Why do you do…

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Posted in: Mentoring Filed under: blogging, continual service improvement, Improvement, ITIL, ITSM, mentoring, sharing, Writing

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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