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Tag: Business Objectives

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie

More than ever we have the ability to collect all forms of data. The question that you have to ask…

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Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

Business Case Follow-up – Do you do it?

July 8, 2019 Ryan Ogilvie

Whenever you are looking to do something at an organization that requires a measurable amount of effort you will be…

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Posted in: Business value Filed under: business case, Business Objectives, ITSM, Projects

The Incident Management Paradox

April 15, 2015 Ryan Ogilvie

A connection of mine on Twitter was looking to hire an incident manager within their organization and was wanted to…

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Posted in: Incident Management Filed under: Business Objectives, Incident Management, ITSM, service delivery, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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