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Category: ITIL

Process Automation – Enter the Numbers and Push the Button

March 11, 2014 Ryan Ogilvie

I recently heard that a managed process was referred to as a “push button” activity. When I asked my colleague…

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Posted in: Continual Service Improvement, ITIL, ITSM, Service Management Filed under: Automation, continual service improvement, CSI, ITSM, Process, Service Management

Service Level Management – The Gap between Delivery and Expectation

February 11, 2014 Ryan Ogilvie

At some point in the delivery of service to your customers the formalization of a service agreement has either been…

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Posted in: ITIL, ITSM, Service Delivery, Service Level Agreements Filed under: ITIL, ITSM, Service Management, SLA, SLM

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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