Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • Consultancy
    • Workshops
    • Consulting
    • Coaching
  • Training
    • Integrated ITSM Essentials
    • Problem Management – Root Cause Analysis
    • The integratedITSM System
    • Service Catalog Specialist
    • Value Stream Mapping
    • Agile Scrum Essentials
  • Blog
  • About Us
  • Contact Us

Author: Ryan Ogilvie

Reporting and Goal Cascades

January 13, 2020 Ryan Ogilvie

More than ever we have the ability to collect all forms of data. The question that you have to ask…

Continue Reading →

Posted in: ITIL Filed under: Business Objectives, continual service improvement, CSI, Enterprise Service Management, goals, Improvement, ITIL4, ITSM, Metrics, Reporting, Service Management

Benefits of Mentoring

January 3, 2020 Ryan Ogilvie

I recently had the opportunity to speak with post secondary students on a college campus about what they might expect…

Continue Reading →

Posted in: Mentoring Filed under: coaching, leadership, Learning, mentoring, networking, students

Lean Methodology at Santa’s Workshop

December 10, 2019 Ryan Ogilvie

Because Santa’s workshop must operate at maximum efficiency, he has employed the use of Lean methodology, or so I am…

Continue Reading →

Posted in: Lean Filed under: continual service improvement, CSI, Improvement, ITIL4, ITSM, Lean, Process, service delivery, Service Management

Post navigation

Page 9 of 18
← Previous 1 … 8 9 10 … 18 Next →

Categories

New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Ryan at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy