Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • About Us
  • Blog
  • Services
    • Training
      • Integrated ITSM Essentials
      • Problem Management – Root Cause Analysis
      • The integratedITSM System
      • Service Catalog Specialist
      • Value Stream Mapping
      • Agile Scrum Essentials
    • Workshops
    • Consulting
    • Coaching
  • Contact Us

Author: Ryan Ogilvie

What gets you to go to a Conference?

September 24, 2018 Ryan Ogilvie

There are loads of industry conferences and events available every year to like-minded people in your line of work to…

Continue Reading →

Posted in: IT Conferences Filed under: Collaboration, IT, IT Conferences, ITIL, ITSM, Learning, networking, Service Management, sharing

Is it Always Worth Fixing?

September 18, 2018 Ryan Ogilvie

At a recent service management event I met up with a friend who is a problem manager, and as practitioners…

Continue Reading →

Posted in: ITSM Filed under: continual service improvement, CSI, Incident Management, ITIL, ITSM, Problem Management, service delivery, Service Management

Knowledge Management and the Trouble with Assumption

September 4, 2018 Ryan Ogilvie

A few weeks back I bumped into a friend of mine who is working as an application manager at a…

Continue Reading →

Posted in: Knowledge Management Filed under: ITIL, ITSM, Knowledge Management, Service Management

Post navigation

Page 13 of 18
← Previous 1 … 12 13 14 … 18 Next →

Categories

New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Ryan at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy