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Tag: Service Management

COBIT 5 – Worth a look

February 12, 2015 Ryan Ogilvie

Recently I have been thinking more about business value. Through some reading I find that I keep coming across COBIT,…

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Posted in: ITSM Filed under: CoBIT, governance, ITSM, Service Management

The Service Delivery Playbook

February 2, 2015 Ryan Ogilvie

While I was an impartial viewer for the Super Bowl, frankly an excuse to yell at the television and devour…

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Posted in: Service Delivery Filed under: continual service improvement, CSI, ITSM, service delivery, Service Management

Showing Service Management Value: Change Management

January 28, 2015 Ryan Ogilvie

So far in this series we have reviewed the value of Incident and Problem. When we start to talk about…

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Posted in: Change Management Filed under: Change Management, ITIL, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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