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Tag: Service Management

Building out your Service Management Capability

March 12, 2015 Ryan Ogilvie

Call them whatever you like; best practices, guidelines or frameworks, there are a plethora of really good tools which can be…

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Posted in: ITSM Filed under: Business Objectives, ITSM, service delivery, Service Management

The Dirty Dozen and the 4P’s

March 9, 2015 Ryan Ogilvie 1 Comment

Recently I was watching the movie “The Dirty Dozen” on TV. There is a scene where the Major, played by…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITIL, ITSM, Service Management

Post Incident Reviews: Dust yourself off and get on the bike

February 26, 2015 Ryan Ogilvie

I want you to think back to when you were a child learning to ride a bike. When you started…

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Posted in: Incident Management Filed under: Communication, Incident Management, ITIL, ITSM, Service Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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