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Tag: service delivery

The Service Delivery Playbook

February 2, 2015 Ryan Ogilvie

While I was an impartial viewer for the Super Bowl, frankly an excuse to yell at the television and devour…

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Posted in: Service Delivery Filed under: continual service improvement, CSI, ITSM, service delivery, Service Management

Is Your Shadow IT Really Shady?

December 4, 2014 Ryan Ogilvie

The mention of “shadow IT’ will strike a chord differently with different people based on previous (or current) experiences. The…

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Posted in: ITSM Filed under: IT, ITIL, ITSM, service delivery, Shadow IT

Is Your IT a Wallflower?

October 23, 2014 Ryan Ogilvie

I recently was speaking with an IT leader who was saying that she was having challenges getting together with her…

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Posted in: Service Delivery Filed under: BRM, Business Relationship Management, service delivery, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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