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Tag: service delivery

Persuasion and where to leverage a BRM

July 10, 2018 Ryan Ogilvie

You can probably think of a time when you had a great idea regarding service delivery improvements. It was such…

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Posted in: BRM Filed under: BRM, Business Relationship Management, ITSM, service delivery, Service Management

Use Metrics to Optimize Service Delivery

May 9, 2018 Ryan Ogilvie

I want you to think about all the different types of organizations you worked for. Whether they were Finance, Communications,…

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Posted in: Metrics Filed under: Improvement, ITSM, Metrics, service delivery

Another Example of why Being Reasonable Rules

January 10, 2017 Ryan Ogilvie

A few months back as I was poking around on social media I saw that a colleague of mine received…

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Posted in: Customer service Filed under: continual service improvement, Customer Service, ITIL, ITSM, service delivery, Service Management Collaboration, Working Relationships

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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