Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Collaborating with service improvement as the final destination
  • About Us
  • Blog
  • Services
    • Workshops
    • Consulting
    • Training
  • Contact Us

Tag: service delivery

3 Tips to DO Incident Management

July 17, 2018 Ryan Ogilvie

While sitting on a bus on the way to work, I saw a billboard that said something to the effect…

Continue Reading →

Posted in: Incident Management Filed under: continual service improvement, CSI, Incident Management, ITIL, ITSM, service delivery, Service Management

Persuasion and where to leverage a BRM

July 10, 2018 Ryan Ogilvie

You can probably think of a time when you had a great idea regarding service delivery improvements. It was such…

Continue Reading →

Posted in: BRM Filed under: BRM, Business Relationship Management, ITSM, service delivery, Service Management

Use Metrics to Optimize Service Delivery

May 9, 2018 Ryan Ogilvie

I want you to think about all the different types of organizations you worked for. Whether they were Finance, Communications,…

Continue Reading →

Posted in: Metrics Filed under: Improvement, ITSM, Metrics, service delivery

Post navigation

Page 3 of 12
← Previous 1 2 3 4 … 12 Next →

Categories

Follow Ryan at

Copyright © 2021 Blackfriar Consulting — Ascension WordPress theme by GoDaddy