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Tag: ITSM

Using Value Stream Mapping to Continually Improve

February 18, 2025 Ryan Ogilvie

When you and your team are busy, it’s easy to get caught up in daily operations and assume that our…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, IT improvements, ITSM, value stream mapping, VSM

The Benefits of Focusing on IT Problem Management

October 3, 2024 Ryan Ogilvie

Whether you are a practitioner or a leader, one of your primary responsibilities is to ensure the smooth operation of…

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Posted in: Problem Management Filed under: continual service improvement, Improvement, Incident Management, ITSM, Problem Management

Unlocking Business Value through Optimized ITSM Practices

September 24, 2024 Ryan Ogilvie

In today’s technology-driven world, organizations across industries heavily rely on IT services to drive their operations, deliver superior customer experiences,…

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Posted in: ITSM Filed under: Improvement, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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