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Tag: ITIL

You Don’t Need a Time Machine to Improve Service Delivery

August 13, 2018 Ryan Ogilvie

Hindsight is 20/20 or so the saying goes so. Applying that logic, I look at my improvement initiatives in the…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, KPI, Metrics, Reporting

3 Tips to DO Incident Management

July 17, 2018 Ryan Ogilvie

While sitting on a bus on the way to work, I saw a billboard that said something to the effect…

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Posted in: Incident Management Filed under: continual service improvement, CSI, Incident Management, ITIL, ITSM, service delivery, Service Management

How You Can Improve Problem Management

June 26, 2018 Ryan Ogilvie

The value realization that problem management brings to the table in the reduction or elimination of incidents is something that,…

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Posted in: Problem Management Filed under: Change Management, Incident Management, ITIL, ITSM, Problem Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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