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Tag: ITIL

Top Misconceptions About Reviewing Your Value Streams (and 3 Things You Can Do This Week to Get Started)

April 1, 2025 Ryan Ogilvie

If you’re reading this, there’s a good chance you’ve heard the term “value stream” tossed around in meetings, training sessions,…

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Posted in: Continual Service Improvement Filed under: continual service improvement, Improvement, IT improvements, ITIL, ITSM, Value, value stream mapping

Finding the Pot of Gold: How Problem Management Leads to Service Delivery Success

March 16, 2025 Ryan Ogilvie

As St. Patrick’s Day approaches, the image of a rainbow leading to a pot of gold is a familiar and…

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Posted in: Problem Management Filed under: ITIL, ITIL4, ITSM, Problem Management, service delivery, Service Management

Does ITIL Training Still Hold Value?

May 17, 2023 Ryan Ogilvie 1 Comment

The IT industry is evolving at an unprecedented pace, and professionals in the field are continuously adapting to new technologies,…

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Posted in: ITIL Filed under: ITIL, ITSM

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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