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Tag: IT

A Perfect Time to Improve

September 2, 2019 Ryan Ogilvie

For many people, September signifies the return to school and for some the end of summer. It is a time…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, IT, ITIL, ITIL4, ITSM, Service Management

What gets you to go to a Conference?

September 24, 2018 Ryan Ogilvie

There are loads of industry conferences and events available every year to like-minded people in your line of work to…

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Posted in: IT Conferences Filed under: Collaboration, IT, IT Conferences, ITIL, ITSM, Learning, networking, Service Management, sharing

The Importance of Job Shadowing

April 6, 2016 Ryan Ogilvie

 When a colleague from SAIT (my college alumni) had asked if I was interested in participating in a job shadowing…

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Posted in: Mentoring Filed under: Collaboration, IT, ITSM, job shadowing, mentoring

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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