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Tag: CSI

The Parallel: Easter Egg Hunts and ITSM Improvement

April 17, 2025 Ryan Ogilvie

An Easter egg hunt isn’t about wandering aimlessly hoping to find candy. It’s about purposeful searching. Organizers map out where…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, ITSM Improvements

Using Value Stream Mapping to Continually Improve

February 18, 2025 Ryan Ogilvie

When you and your team are busy, it’s easy to get caught up in daily operations and assume that our…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, IT improvements, ITSM, value stream mapping, VSM

Continual Improvement with ITIL4

May 17, 2021 Ryan Ogilvie

We are always looking to improve. That’s a big statement, and when we think about the scope of continual improvement…

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Posted in: ITIL4 Filed under: continual service improvement, CSI, ITIL, ITIL4

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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