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Tag: continual service improvement

Do You Have The Right People In Your CSI Raft?

August 19, 2013 Ryan Ogilvie

Much like a raft you need to make sure that you have all the right people on board to ensure…

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Posted in: Continual Service Improvement Filed under: 4P, continual service improvement, CSI, ITSM

Service Management CSI Journey

June 18, 2013 Ryan Ogilvie

  I recently began to reflect on my Continual Service Improvement (CSI) contribution to my organization as I moved into…

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Posted in: Continual Service Improvement Filed under: BRM, continual service improvement, CSI, ITSM

The Island of Service Management

June 12, 2013 Ryan Ogilvie

Service Management Island is not a prequel to “Pirates of the Caribbean”, it can be more of a reference to…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, service delivery

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