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Tag: continual service improvement

Service Management CSI Journey

June 18, 2013 Ryan Ogilvie

  I recently began to reflect on my Continual Service Improvement (CSI) contribution to my organization as I moved into…

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Posted in: Continual Service Improvement Filed under: BRM, continual service improvement, CSI, ITSM

The Island of Service Management

June 12, 2013 Ryan Ogilvie

Service Management Island is not a prequel to “Pirates of the Caribbean”, it can be more of a reference to…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, service delivery

The Forecast Calls for Clouds – Talk to the Business

May 27, 2013 Ryan Ogilvie

  We have reached a point in time where your business is expecting to be more empowered at work, much…

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Posted in: Business Relationship Management Filed under: cloud, continual service improvement, CSI, service delivery

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