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Tag: BRM

IT and Business Outcomes – The Pangaea Effect

June 2, 2014 Ryan Ogilvie

For those of who may not be aware Pangaea was a super continent comprised of all that we have come…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, providing service, service delivery

Service Management CSI Journey

June 18, 2013 Ryan Ogilvie

  I recently began to reflect on my Continual Service Improvement (CSI) contribution to my organization as I moved into…

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Posted in: Continual Service Improvement Filed under: BRM, continual service improvement, CSI, ITSM

Dad, what do you do? – The Service Management Café

May 21, 2013 Ryan Ogilvie

  When I was a kid I was easily able to articulate what my father did for a living. He…

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Posted in: ITSM Filed under: BRM, ITIL, ITSM, service delivery

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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