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Tag: providing service

How to Improve Your Service Experience

April 7, 2020 Ryan Ogilvie

At one point or another we have all had the misfortune of having to escalate an issue to a service…

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Posted in: Customer service, Service Delivery Filed under: Communication, Customer Service, ITSM, providing service, service delivery

Understanding Services – it’s not really magic

October 2, 2014 Ryan Ogilvie

  One of the challenges with operating a service desk is perception. From a customer perspective it can be a…

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Posted in: Service Delivery Filed under: Customer Satisfaction, Customer Service, ITSM, providing service, service delivery, Service Management

Getting to Know Your Business – 8 Speed Dating Questions to Leverage

August 11, 2014 Ryan Ogilvie

  I was recently speaking with a colleague who mentioned that he wanted to get a better familiarization with his…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, ITSM, providing service

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