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Blackfriar Consulting inc

Blackfriar Consulting inc

Service Management Simplified
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Blackfriar Consulting

Service Management Simplified

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Continual Improvement with ITIL4

May 17, 2021 Ryan Ogilvie

We are always looking to improve. That’s a big statement, and when we think about the scope of continual improvement…

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Posted in: ITIL4 Filed under: continual service improvement, CSI, ITIL, ITIL4

6 Quick Improvement Tips

May 9, 2021 Ryan Ogilvie

Value, that’s what we are really after. To get there you already know that you are going to need to…

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Posted in: ITSM Filed under: Change Enablement, Change Management, continual service improvement, Improvement, Incident Management, ITIL, ITIL4, ITSM, Problem Management, Roadmap, Value

Improve Support using Feedback

May 4, 2021 Ryan Ogilvie

“How well are we providing service?” is a question that we frequently may be asking ourselves as service providers. In…

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Posted in: Service Delivery Filed under: continual service improvement, DevOps, feedback, Improvement, ITIL, ITIL4, ITSM, service delivery, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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