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Service Management Getting Back to Basics – Part 1 – Start at the Beginning

December 3, 2013 Ryan Ogilvie

There are many ways in which you can develop your Service Management process. The best place to begin is to…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, ITIL, ITSM, Service Management

Success Does Not Need to be a Secret

November 25, 2013 Ryan Ogilvie 1 Comment

Whether it is a large issue or some form of a success, by the time we (IT) craft the perfect way to…

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Posted in: Business Relationship Management Filed under: CoBIT, ITIL, ITSM, Service Management

Change Management and the “Gencies”

November 21, 2013 Ryan Ogilvie

  In addition to the volume of normal or standard changes your organization requires to have completed you will also…

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Posted in: Change Management Filed under: Change Management, ITIL, ITSM

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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